Can Agile Software Development For The Cloud Ever Succeed Without A Good Customer Support?
In this episode of the TPM podcast show Alcina Wegrzynowski, VP Global Customer Support for SAP Mobile Services explains how good software development begins with customer support. Products should be built from the ground up with support in mind. It’s critical to incorporate as much self-support capabilities as possible into software and then make it easy for customers to find the support they need when they do run into issues.
Rather than a cost burden, Alcina believes good support is a critical part of developing good code. The feedback that support provides is the key to building good software if it is used properly.